Contact center statistics

Real Time Stats

With the RTS server, all of your data becomes accessible at any moment, using any device, anywhere in the world.

RTS enables contact managers to easily check the status of their contact center. It enables supervisors to display queues, in real time, using a smartphone or tablet. And it enables agents to view the status of the contact center on a large wallboard or monitor.

  • Real Time
  • Flexible
  • Clear insights

Your key metrics
in clear focus

Your business vital goals in focus, keeping you always on top of your contact center.

Let real time data
help you

With real time statistics you will know what is going on at the exact moment, no more waiting.

in a glance

Together we choose the information that will help you perform better, giving you that clear picture.

Real time Statistics

Not every 15 or 5 minutes. You decide how often, even every second!

Real time, example 1 second.
Newer systems
Available every 5 minutes
Most systems
Available every 15 minutes

features that make work easier

The things you where missing are here!


multilingual & charactersets

Never worry that your agents don’t understand english again. We got you covert, so they can understand your key metrics.


Less stress with personal notifications

The ipad & mobile versions give you the options to be notified when you want. Set your own notifcation thresholds.


Dive into details
if you need

The ipad & mobile versions show the important information first. Then zoom in to discover detailed information as you need it.

RTS App example by us

you can also build your own if you want

Color indications

Understand situation without reading

RTQ integration

Historical data & comparison

Indicator of process

Seeing if it goes better or worse

Menu access

Easy access to everything

Notification center

Be on top of changes and view logs

RTQ interaction

Show highest or lowest moment of the day

Quick queue access

Check on queues or switch between them

Indicator of process

Seeing if it goes better or worse

Overview of locations

From overview to detail page of each location with a tab

Interactions overview

See which interaction
needs more agents

RTQ integration

Historical data
& comparison

Compare against average

Your main queues
always insight

Quick queue access

Check on queues or switch between them


wallBoard examples

Your needs & goals visualised


Display actual waiting times

on your website to increase the support experience

With RTS it is very simple to display actual waiting times on your corporate website. You can give your customer insight and persuade them to send an e-mail or call later. Combined with RTQ you can even show your customer when you expect better attainability.

With RTS / RTQ you can manage traffic the way you want!


Browser based

RTS is fully browser based. Leaves NO footprint. It supports all browsers.


manage traffic

With RTS it is easy to manage all your traffic. Easy for the manager, supervisor and agents.


Future proof

RTS is built with the latest tools. It is fully HTML 5.


Api: build your own

With the API from Prime Contact it is easy to build your own web page.



You can run RTS on one, two or multiple systems. It also supports High Availability.


big data

With RTS it has become even easy to manage big data.

3+ workdays implementation

Discover the details

Order RTS today

Start improving your contact center tomorrow