Real Time Stats

easy to implement
in your company

Imagine your possibilities, leveraging all of your data, real time, any time, anywhere, on any device.

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RTS works for all sizes

From startup to world wide player

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You can be a small team with a few queues or have multiple teams on different locations around the world, with over hundreds of queues. RTS will help you achieve better results & clearer insights.

Fits all company sizes, small to huge!

You can start small and expand RTS as the company growns.

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Specifics
Basic
Advanced
Expert
Made to fit your needs
iPad, mobile & wallboard
Default dashboard look
Maximal amount of queues
Your own look & feel
Tailored to all your needs
Priority support
Implementation time
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10
Not included
Not included
3+ days
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50
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Not included
3 weeks
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Unlimited
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To be defined.

RTS Basic

3+ days to launch
  • Made to fit your needs
  • iPad, mobile & wallboard
  • Default dashboard look
  • Max. 10 queues

RTS Advanced

3+ weeks to launch
  • RTS standard +
  • Your own look & feel
  • Max. 50 queues

RTS Expert

Depends on solution size
  • RTS advanced +
  • Tailored to all your needs
  • Unlimited queues
  • Priority support

Workprocess:
Implementation steps

1
Kick off meetings

In this meeting we get to know each other and see how RTS / RTQ can improve the daily workflow at the contact center.

2
Select key metrics to display

Together with the managers & supervisors we will select the most important key data to show at all time. Then define which extra data comes in hand.

3
We customize the design to your companies look & feel

If you choose the advanced or expert package we take a few meetings to create the app in your own companies style.

4
Implement the RTS / RTQ server at your location

Now it is time to connect the current setup with RTS / RTQ to get ready for the first test run. Making sure everything goes smooth when launch day is arrived.

5
Live for the complete company

It’s time for the whole company to enjoy the new information dashboards on the mobile –, tablet apps and wallboards.

Contact us now

avatar-frank-cappelle
Contact information
Frank Cappelle
Address & more

Let us contact u

THANKS FOR YOUR INTEREST

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in our product. We looking forward to answering your questions and working together on improving your contact center.

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